FAQs

  1. I'm getting a license key error on the videos. What’s wrong?

    We recently updated our video player. You need to clear Google Chrome's cache memory.

    Instructions HERE.

  2. When I log into the program, it keeps telling me to update the Adobe Flash Player, but I’ve already done this once. What’s wrong?

    You are using an incompatible web browser. Install and use Google Chrome.

  3. When I complete a section, I see a red box with a percentage that says "Retake." What does this mean?

    A red box with "Retake" indicates that you have not completed a section with a passing score of 70% or better.

    You must repeat this section until you pass the quiz with a 70% or higher.
    You can repeat sections as many times as needed.

  4. I have completed all the sections with passing scores, but the program doesn’t show that I passed them all. What is wrong?

    While you are on the internet, your web browser automatically stores information so the web pages you visit will load faster. This is called caching. Sometimes the cache memory does not clear properly, and the browser can display outdated information, such as previous test scores.

    Log out of our program and clear your cache (see FAQ #11). You may then log back in and continue the course.

  5. What does the green box and percentage on the Chapter selection screen mean?

    A green box means you have a passing score of 70% or greater and will not be required to re-take this section.

  6. I’m taking this class for a certificate and can’t get it to download. What’s wrong?

    Be sure you have completed all of the course requirements.
    There is an exit video that is required in most counties that must be viewed.
    Some jurisdictions also require an exit survey to be completed before the certificate is available.

  7. What is a passing score?

    A passing score is 70% or greater. As long as you have a score of 70% or greater on each section, you will pass the course.

  8. I tried to call the office and no one answered. What are your office hours?

    The office hours are 9:00 am to 5:00 pm, Eastern time zone, Monday through Friday.

  9. How can I reach someone for technical support on the weekend?

    You can send an email to staff@divorce-education.com

  10. The program is frozen and the screen is locked. What’s wrong with your program?

    Make sure that you are using Google Chrome as your web browser.
    Clear your cache. (See FAQ #11)
    Go straight to our program and login. Make sure that you are not running other programs while you are logged in to the course. If you are still having problems after the above steps, please call or email us for technical support.

  11. My scores are still not correct. What should I do? How do I clear the cache?

    To clear the cache in Google Chrome, please follow the instructions here.

  12. How can I reach someone in your office that speaks Spanish for technical support?

    You can send an email to staff@divorce-education.com and request a call back from our Spanish speaking staff. We will get back to you as soon as possible.

    You can also make this same request by calling our office Monday - Friday between 9:00 a.m. and 5:00 p.m., Eastern time zone.